Low Temp Desk gives laboratory equipment service contractors customer records built around sites and equipment instead of loose contacts. It was written by refrigeration technicians, so ULT freezers, incubators, chillers and controlled rooms are first-class equipment types — not a generic "asset" field you have to bend into shape.
customer records built around sites and equipment instead of loose contacts
any dispatcher can answer for any account on the first call
Yes. Laboratory equipment service contractors use it daily on ULT freezers, incubators, chillers and controlled rooms. The module is built so any dispatcher can answer for any account on the first call.
That is exactly the case it was designed around: sample loss risk that makes response time non-negotiable. Every visit, quote and invoice on one timeline keeps it under control without extra admin work.
Calibration and validation documentation per instrument. Everything captured on the job stays attached to the customer, the site and the unit, and exports as a PDF whenever it is requested.
Plans start at $99/month with a free trial and no card required. Most shops pick an invoice template, import the labor codes for their industry, add technicians and invoice the same day.